Refund and Return Policy for Abaya Arabia
At Abaya Arabia, we strive to provide you with high-quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy carefully to understand your rights and responsibilities.
Return Eligibility
To be eligible for a return, the following conditions must be met:
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Return Period: You must initiate a return within 10-15 business days from the date of delivery.
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Condition of Items: Items must be unused, unworn, unwashed, and in their original packaging with all tags attached. Any items that show signs of wear or damage will not be accepted for return.
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Exclusions: Certain items may be non-returnable, including but not limited to:
- Customized or personalized items
- Sale or clearance items
- Underwear or swimwear for hygiene reasons
How to Initiate a Return
To initiate a return, please follow these steps:
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Contact Us: Contact us via WhatsApp at 0567766346 to request a return authorization. Please include your order number and the reason for the return.
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Return Instructions: We will provide you with detailed return instructions and a return authorization number.
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Package the Item: Carefully package the item(s) you wish to return, ensuring they are in their original condition and packaging. Include a copy of your original receipt or proof of purchase.
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Shipping: You are responsible for covering the return shipping costs unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original payment method.
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Processing Time: Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
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Shipping Fees: Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund amount if you are responsible for the return shipping.
Exchanges
If you wish to exchange an item for a different size or color, please contact us via WhatsApp at 0567766346 to discuss the exchange process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately WhatsApp at 0567766346. We may request photos of the damage and will provide you with instructions for returning the item. We will cover the return shipping costs for defective items.
Changes to This Policy
We reserve the right to update or modify this refund and return policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have any questions or concerns about our refund and return policy, please contact us:
- WhatsApp: 0567766346
- Address: University City Road, Commercial Muwaileh, Sharjah, UAE
